Privacy & Terms

Privacy Policy

O'Boutique Suites Hotel Bandar Utama is committed to protecting your privacy.

This policy outlines how we collect, use, and protect your personal data when you browse our website, make a booking, or stay with us.

1. What Information We Collect
We may collect information such as:
– Your name, email address, and contact number
– Booking details and payment information
– Device information and IP address when browsing our website

Note: We do not collect identification documents like NRIC or passport numbers via our website.

2. How We Use Your Information
We use your personal data to:
– Process and confirm your reservations
– Contact you regarding your booking or inquiries
– Fulfil legal or regulatory obligations

3. Who We May Share Your Information With
Your information may be shared with:
– Trusted service providers (e.g. booking engines, payment processors)
– Partners supporting services you book through us (e.g. tours, transport)
– Legal or regulatory authorities when required

We never sell your personal data to third parties.

4. Data Protection & Security
We follow strict data protection practices, including:
– Secure storage and processing systems
– Limited staff access to sensitive data
– Ongoing employee training on privacy handling

5. Cookies
We use cookies to enhance your browsing experience and personalize website content.
You can manage your cookie preferences via your browser settings.

6. Your Rights
You may:
– Request to access or update your personal data
– Ask us to delete your data (unless legally required to retain it)
– Withdraw consent for marketing or other data usage
 

7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.